Exchange Policy
At Admeza, we understand that sometimes an item may not meet your expectations. Our exchange policy is designed to make the process simple and hassle-free for you.
Eligibility for Exchanges
To qualify for an exchange, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- An exchange request must be initiated within 30 days of the purchase date.
- Proof of purchase (e.g., receipt or order confirmation) must be provided.
Non-Exchangeable Items
Certain items cannot be exchanged, including:
- Final sale items.
- Gift cards.
- Customized or personalized products.
How to Request an Exchange
To request an exchange, follow these steps:
- Contact us at admezaofficial@gmail.com or call us at +44 7878 784460 with your order details and the reason for the exchange.
- Once your request is approved, we will provide instructions on how to return the original item.
- Ship the item back to us according to the instructions provided.
Exchange Processing
- Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria.
- Once approved, the replacement item will be shipped to you within 5-7 business days.
- If the desired item is out of stock, we will offer you a store credit or refund instead.
Shipping Costs for Exchanges
- Customers are responsible for return shipping costs unless the item was defective or incorrect upon delivery.
- We will cover the shipping cost for sending the replacement item.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at admezaofficial@gmail.com with photos of the issue. We will prioritize resolving the matter with a replacement or refund.
We aim to ensure your satisfaction with every purchase. For further questions or assistance, feel free to reach out to our customer support team.
